How to Make a Complaint
To submit a complaint, please use our online form or contact our customer care team. Provide as much information as possible, including:
- Your name, contact details, and account number (if relevant)
- A description of what went wrong and how you’d like it resolved
- Any supporting documents or evidence
What Happens Next?
Acknowledgement
We’ll send you an email to confirm receipt of your complaint and give you a reference number.
Investigation
Our team will carefully assess the information you provided. We’ll reach out if we need more details.
Resolution
You’ll receive details of our findings and how we plan to address your concerns.
Other Complaints
If your issue relates to any of our services, please contact the relevant team below:
Abdulrahman Group
Inquiries related to our corporate services and group benefits.
Contact Abdulrahman Group →QMV Goods/Our Stores
Feedback on product quality and store experiences.
Contact QMV Goods/Our Stores →Community Services
Concerns about community initiatives and local support programs.
Contact Community Services →Additional Information
Process Timeline
Frequently Asked Questions
How will I know my complaint has been received?
You will receive an email confirmation along with a reference number.
What if I don’t hear back within the estimated time?
Please contact our customer care team for further assistance.
Can I track my complaint status online?
Yes, once you have your reference number, you can log in to our tracking system.
Policy Information
Please review our Terms & Conditions and Privacy Policy for details on our complaint handling procedures.